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Frequently Asked Questions

I haven't received a reply to my application yet.
What can I do?

Please give the team up to 72 hours to review your application. In some cases, your result might already be between your mails - check the spam folder in case the 72 hours have passed.
In the unlikely event you can't find the reply, please send us an email to and ask us to resend it.

Please be aware that due to the number of applications we receive everyday, submissions without text or fake applications cannot be answered.

I haven't received my delivery yet. What can I do?

As far as applicable, for every delivery we provide a track&trace number via your prefered way of communication (WhatsApp, Email, Facebook, SMS or Instagram). In case you have not received that number, please send as an email to

With this code you can track your delivery whilst it is in progress.
Please note that from the point of dispatching the parcel, we do not have influence on events that concern our logistics partner such as weather, strikes or traffic jams.
We understand however that waiting for a parcel is annoying and will do our best to help you with locating it and eventually getting it to your housedoor as fast as possible.

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